MARCH 2025 - PRESENT: BLUE CROSS, ONLINE SHOP ASSISTANT (EBAY)

Working as part of a small team in order to fulfil all online orders and duties for an ever-growing UK Pet charity. Mainly working with eBay, I use my personal expertise to research, value, photograph and list items on the eBay platform in order to raise vital funds for the charity. My duties also including picking and packing items to a high standard and volume, as well as processing shipping labels and documents via various couriers. With a high need to multitask, I also help manage and respond to all customer enquiries and complaints using the messaging service on eBay.

JULY 2024 - FEB 2025: ST RICHARD’S HOPSICE (BEWDLEY) ASSISTANT MANAGER

Supporting the manager managing a busy charity shop in Bewdley to maximise sales and meet the targets as set by St Richard’s Hospice, and ensuring the steady flow of generated merchandise onto the shop floor. With a great team of volunteers, I am partly responsible for managing the workload and general morale of our volunteers - new and old. I am gaining more experience in assessing donated stock and using my knowledge to price accurately to gain the charity as much money as possible. The shop is renowned for its visuals and I enjoy using my own visual merchandising skills and flair to increase shop footfall and customer engagement. Experience using E-till system, Gift-Aid and banking practices.

APRIL 2024 - JULY 2024: SHARE BRISTOL SOCIAL MEDIA/ADMIN VOLUNTEER

Producing online and social content across a variety of channels for a lending library charity local to Bristol, as well as performing administrative duties as and when required by the charity. Use of scheduling platform Buffer and Canva application to produce informative and creative posts to increase volunteer and borrower outreach.

JAN 2024 - JULY 2024: SENSE RETAIL VOLUNTEER

Volunteering as an all rounder volunteer depending on needs of charity, such as: assisting with: sales transactions, greeting and assisting customer, developing visual merchandising techniques to increase sales, sorting stock, assisting with cleanliness and maintenance, boosting other volunteer morale.

OCT 2023 - DEC 2023: BOOKMARK READING VOLUNTEER (ADHOC)

Online 121 reading assistant to children online, assisting with reading comprehension and overall enjoyment of reading, 2 sessions per week over a 6 week period.

(NOVEMBER 2021 - MARCH 2023: PRESERVE, BRISTOL

Working in an active Sales Assistant role at Preserve, a zero waste shop, where I served our incoming shoppers and answer customer questions. The job entailed a lot of refilling and stock rotation each day, as well as various clean up and maintenance. I opened and closed the shop regularly, and became a trusted member of staff and friend to incoming customers.

March 2021 - October 2021:OVO ENERGY, BRISTOL

My role as a Customer Service Agent was primarily telephone based with some email work. I had the ability to work at a fast pace in an ever changing environment as well as handling complex calls in a timely and professional manner. I have an empathetic and friendly disposition which ensured customer queries and complaints were appropriately resolved. I have gained experience in using a variety of different systems whilst manning the phones at OVO.

JULY 2018 – AUGUST 2020: QUAY STREET DINER, BRISTOL (FOH/SUPERVISOR)

Excellent time management and great at juggling tasks whilst communicating with customers and offering great table service. Experience in using an electronic till system, making excellent coffees and cocktails. Experience in answering customer enquiries via email and arranging bookings for customers over both phone and email. Supervisor promotion which involved: opening and closing, managing staff, ordering stock, email admin, and managing cash and tips at end of shifts.

Education

120 CREDITS, 1 YEAR psychology AT university OF Bristol (2017- 2018)

A levels:

• A*- Photography A- Psychology

• C – Maths

GCSEs:

• A* - Maths, Catering, ICT

• A – English Literature,

• Core Science, Additional Science, Health and Social Care

• B – English Language