Holistic Therapist & Emotional Wellbeing Coach Reintegration Resonance Therapy | September 2016 - Present | London, UK Clinical Administrative Experience:

• Managed comprehensive administrative systems for mental health practice, including client scheduling, appointment booking, and maintaining accurate clinical records

• Data Management: Utilized Microsoft Excel for tracking client progress, outcome measures, and service monitoring, ensuring accurate data entry and timely reporting

• Client Communication: Handled service enquiries from clients and their families, providing information about treatment options and booking procedures via phone and email

• Mental Health Support: Provided direct support to 100+ clients with diverse mental health conditions including anxiety, depression, PTSD, addiction, and insomnia

• Completed over 200 hours of therapeutic sessions, demonstrating understanding of mental health issues and their impact on individuals and families

  Administrative Systems & Procedures:

• Developed and maintained effective office systems and procedures for smooth running of clinical administration

• Managed diary scheduling and appointment coordination for individual and group sessions

• Prepared regular reports on client outcomes and service delivery metrics

• Ensured all evaluation and monitoring forms were completed accurately and in timely manner

• Maintained client confidentiality and adhered to professional boundaries at all times

  Team Collaboration & Professional Development:

• Established joint venture partnerships with other healthcare professionals and organizations

• Participated in ongoing professional development and training in mental health practices

• Worked collaboratively with external agencies and healthcare providers for client referrals

Spa Receptionist (Part Time)
Akasha Spa at Hotel Café Royal | April 2019 - July 2019 | London, UK Administrative & Client Service Excellence:

• Managed complex booking systems and appointment scheduling for multiple practitioners

• Technology Proficiency: Became fully proficient in Microsoft Excel for KPIs and handovers, multiple database systems (Pay360, Concept), and digital payment processing

• Client Communication: Delivered exceptional customer service via phone, email, and face-to-face interactions, maintaining professional standards with diverse clientele

• Team Coordination: Supervised support staff and coordinated services to ensure punctual and professional service delivery

• Record Keeping: Maintained detailed client notes and preferences, ensuring personalized service and client satisfaction

Contacts Administrator/HR Coordinator New Earth Nation | June 2013 - February 2014 | London, UK Administrative Coordination:

• Responded to business enquiries and managed initial client contact procedures

• Client Support: Connected individuals to appropriate departments and provided relevant documentation

• Team Communication: Liaised with new employees and coordinated regular conference calls and meetings

• Organized administrative processes and maintained accurate records of all interactions

Education

Psychology Diploma (Level 5) - Distinction DistanceLearningCentre.com | 2020 - 2024

• Comprehensive qualification covering mental health conditions, psychological assessment, research methods, and evidence-based interventions. Completed extensive assessments in psychology and biology with research project component.

Emotional Trauma Coach Training (ICF Accredited) The Completion Process - Teal Eye | 2016 | Bristol, UK

• Specialized training in trauma-informed approaches and therapeutic interventions, including understanding of outcome measures and clinical assessment processes.

Additional Professional Training:

• Member of the Complementary Medical Association (CMA) Psychological Wellbeing Consultant - Consulting.com (2018)

• Reiki Practitioner - Reiki Training London (2016)

• Sound Healing Practitioner - Atlantis College (2014-2015)