Senior Care Assistant

Culliford House-Dorchester West

November 2024 to Present

. Caring for residents

. Personal care

. Auditing

. Cleaning

. Preparing meals

. Assisting with Activities

. Preforming hourly checks on residents

Community access support

UKSLS-Sturminster Newton

January 2023 to October 2024

. Administering medication, both orally and through a PEG

. Supporting clients with personal care, including Pad changes, washing, shaving, brushing Teeth, applying creams and ointments.

. Providing behaviour support

. Supporting clients with their Nutritional needs

. Taking clients to both medical appointments and supporting them out in the community

. Data entry and recording of behavioural changes, eating habits and medical needs in order to support care plans.

Kitchen Porter

Milton Abby School-Milton Abbas

September 2020 to December 2022

Cleaning the kitchen area

. Washing the plates and trays after lunch and dinner

. Operating the washer and responsible for keeping it clean

. Emptying the bins

. Serving students

Inbound customer service agent

I247 Group

September 2019 to June 2020

Contacting Garages for progress updates on Vehicles

. Data entry

. Updating dater bases

. Arranging rebooking's with garages

. Taking complaints

. Arranging call backs

Customer Service Assistant

Range

August 2018 to January 2019

Assisting customers with any questions they may have

. Stocking the shop floor

. Shelve tidying and cleaning the store

. Working on tills

. Dealing with returns

Visitor welcome Assistant

House and the Grounds

March 2018 to July 2018

at Kingston Lacy House

* I am the first point of contact for visitors, and as such I give directions, inform members of any offers the Trust has on and inform them about points of interest around the House and the Grounds

* I also assist with guided tours which involved giving detailed information to our customers and informing them about the layout of the tour and its activities

* I also work in the café at Kinston lacy which involves serving customers, cleaning up, and assisting with duties such as stock rotation

Customer Service

Poole and Bournemouth College

February 2016 to September 2017

* Assisting students with finding books

* Provided guidance by answering students questions about the library

* Troubleshooting students computer problems

* Issuing books and returning them for students

* Cashing up the till in the evenings and locking up the library at the end of my shift

Assisting students with photocopying and printing Tidying up the library

* Booking out study rooms

* Processing and cataloguing books

* Selling stationary

Volunteer Steward

Milton Abbey

July 2017 to August 2017

* 2017 summer exhibition "History, Heritage and Landscape"

* Assisted visitors to the Abbey to improve their experience, providing guidance on the exhibits, and history of the site.

* Handled money, and merchandise

Librarian Intern

University of Winchester Library

September 2015 to January 2016

• Assisting students with finding books and reference queries, such as showing them how to take books out and return them, and also how to use Library software to renew and locate books

• Working with Talis Aspire, a software programme to help academics create reading lists for modules and also so the Library can gauge the usefulness of books so we can order according to need

• Attending P.C.M meetings with colleges, in which we advocated our Talis Aspire software and also listened and responded to student feedback

• Dealing with inter-library loans, reservations, ordering, repairs and withdrawals

• Classification and cataloging, Shelving and organizing books

• Use of Excel, MS Publisher and Word - for library advocacy as part of my internship as well as general I.T assistance and assisting with payroll

• Dealing with student behavior, noise complaints

• Cleaning and tidying up the Library

Penn Hill (Customer Service)

Southern Cooperative

April 2010 to September 2013

* Customer Service - Serving customers, working the till, cashing-up

* Taking Deliveries, stock re-ordering

* Dealing with complaints

* Cleaning the shop floor

Waterfront Museum

May 2006 to May 2006

- Poole Quay

* Assisting school trip groups

* Help to pack delicate artefacts away and transport them around the museum

* Giving talks to visitors

* Cleaning and gardening

Education

Level 3 Adult care worker in Care

Aptem learning - Dorset

September 2023 to Present

Master's in History

University of Chichester - Chichester

September 2017 to August 2019

Bachelor's in Philosophy

University of Winchester - Winchester

September 2012 to May 2015

Certificate of Higher Education in Media

Bournemouth University - Bournemouth

September 2010 to June 2011

A-levels in History in Politics and Psychology

Poole High School

September 2003 to April 2010

Skills

• Customer Service (6 years)

• I.T Skills, particularly with Microsoft Word, PowerPoint and Excel (7 years)

• Academic research (5 years)

Certifications and Licenses

NCFE Level 2 Certificate in IT user skills (ITQ) for MS Office 2010

July 2015 to September 2015

Driver's License: Cars

Eligible to work in the UK: Yes

Highest Level of Education: Master's