Meet Tiannah

One of our Different Thinkers with ADHD and Asperger’s.

ADHD

  • Creativity

  • Innovation

  • Problem-solving

  • Adaptability

  • Hyperfocus

  • Initiative

  • Resilience

  • Big-picture thinking

Asperger’s

  • Exceptional Information Retention

  • Systematic Processing

  • Routine Endurance

  • Radical Objectivity

  • Independent Decision Making

Interested in working with Tiannah?

Contact Us

Summary
Operations, CRM and Customer Experience professional with over five years of experience across luxury beauty, premium retail, customer operations, business administration, commercial reporting and stakeholder coordination.

Experienced in CRM administration, KPI reporting, customer communications, operational support, inventory coordination, product launch support and cross-functional collaboration.

Recently completed extensive digital marketing training covering CRM strategy, customer lifecycle marketing, customer journey mapping, audience

segmentation, analytics and campaign measurement.

Work Experience

Operations & Customer Support Coordinator - Space NK Apothecary (Jul 2022 - Aug 2023)

  • Maintained CRM records and customer data accuracy to support customer relationship management.

  • Produced sales, KPI and operational reports to support commercial decision-making.

  • Coordinated customer appointments, online orders, deliveries and communications.

  • Identified and introduced a more efficient CRM process, improving operational efficiency.

  • Supported promotional campaigns, stock availability and customer engagement initiatives.

  • Managed inventory replenishment and collaborated with brand partners and Head Office teams.

  • Regularly exceeded sales targets while maintaining exceptional customer service standards.

Operations & Brand Support Coordinator - Apotheca Beauty (Lime Crime & Dr. Lancer) (Dec 2021 - Mar 2022)

  • Managed operational support across two premium beauty brands.

  • Produced operational reports, compliance documentation and business records.

  • Monitored KPIs, stock performance and promotional activity.

  • Coordinated communication between suppliers, retail partners and stakeholders.

  • Supported product launches, inventory planning and operational workflows.

  • Contributed to process improvements and operational excellence.

Customer Operations Associate - SHOW Beauty | Selfridges (Jul 2019 - Jan 2020)

  • Produced weekly, monthly and quarterly operational reports supporting forecasting and planning.

  • Coordinated inventory movements, replenishment and supplier communications.

  • Supported luxury product launches and promotional campaigns.

  • Maintained operational records and documentation.

  • Collaborated with management and luxury brand stakeholders.

  • Consistently exceeded sales targets while delivering premium customer experiences.

Earlier Experience

  • Reception Administrator - Easteye Limited (2019)Recruitment & Brand Support - ROC Recruitment (2016-2018)

  • Beauty Ambassador - Space NK Apothecary (2019)

  • Retail Assistant - Dorothy Perkins (2013-2015)

  • Trainee Receptionist - ELATT Connected Learning (2016)

Professional Development

  • Completed advanced training in digital marketing, CRM strategy, customer lifecycle marketing and audience segmentation.

  • Continued development in Excel, analytics, reporting and customer experience.

  • Independent study of AI productivity tools, workflow development and business operations.

  • Active research into beauty industry trends, consumer behaviour and ecommerce.

Core Competencies

Operations Coordination | Business Administration | CRM Administration | Customer Experience | Customer Journey Mapping | KPI Reporting | Sales Reporting | Commercial Reporting | Project Support | Stakeholder Management | Inventory Management | Process Improvement | Brand Support | Product Launch Support | Market

Education

  • Ladies in Tech Excellence (Study Academy) - Digital Marketing Skills Bootcamp (2026)

  • BrainStation - Digital Marketing Bootcamp (2025)

  • LMP Education - Level 3 Digital Marketing Skills Bootcamp (2024)

  • TQUK - Level 2 Certificate in Digital Marketing (2024)

  • Big Creative Academy - Fashion & Production BTEC Level 3 (2018)

  • ELATT - Certificate in Business IT & Administration (2016)

  • City & Guilds ITQ Level 2 (2016)

  • Mossbourne Academy - 10 GCSEs including English, Mathematics and Psychology (2015)

Technical Skills

Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP), Microsoft Word, PowerPoint, Outlook, Google Workspace, Google Analytics, Canva, CRM Systems, AI Productivity Tools.